Service

Advanced Spas And Pools is committed to giving you the best possible pool and hot tub experience. We have a dedicated service team focused solely on making sure every single one of your maintenance or troubleshooting needs is met when they arise.

As always, please be sure to read your OWNER’S MANUAL and refer to the TROUBLESHOOTING HELPFUL HINTS in the packet you received with the purchase of your pool or hot tub.

Service Department Hours
Mon-Fri: 8:00am – 5:00pm

Hot Tub Service

Helpful Guides
Winterizing Your SpaWater ManagementHints

If you are unable to find solutions in those documents or in our helpful online guides, please contact us or call our Spa Service Center at (513) 420-9970.

This line rings directly into the area’s largest hot tub maintenance center offering Factory Authorized Service on many hot tubs and spas. Brands we service include:

  • Jacuzzi Hot Tubs
  • Sundance Spas
  • Nordic Hot Tubs
  • L.A. Spas
  • Master Spas
  • Down East Spas

Advanced Spas And Pools’ Service Center features:

  • Radio-dispatched trucks
  • Factory-trained and certified technicians
  • Fully equipped/stocked trucks
  • Parts available anytime online (Click here)

If you get our voicemail when calling, expedite your request by doing the following:

  1. Give your name
  2. Give your present address
  3. Leave as much information as possible for us to reach you (i.e. home, work, cell, pager, e-mail address)
  4. Leave a message of symptoms/characteristics of trouble
  5. Speak clearly!

Our technician will contact you promptly and, if necessary, will schedule your service visit.

(Store staff are not able to schedule maintenance visits. When technicians are in the field, calls will be returned the next regular business day in the order they were received. If a visit is necessary, please be prepared to provide us with access to any and all sides of the hot tub, depending on the problem.)


Pool Service

  • Opening and closings
  • Inground pool liners (installation and repairs)
  • Filter repairs
  • Pump repairs
  • Pump motor repairs
  • Inground safety cover installations
  • PVC plumbing repairs
Pool Liner Replacement & Renovation

Advanced Spas And Pools specialize in liner replacements. We offer a large selection of patterns. We measure your pool and every liner is custom-made to the exact dimensions of your pool to create a perfect fit. Our expertise also includes many facets of pool renovation. We tackle the toughest pool problems with permanent solutions.

 

Pool Closings

Advanced Spas And Pools offer experienced, trained service technicians to close and properly winterize your inground pool. We also are your local Loop Loc Safety Cover authorized dealer offering complete installation and replacement services.

 


If you don’t see your required need listed here, that doesn’t mean we don’t offer it! We offer many other services that are not listed here and are committed to making sure your problems with your pool are resolved. To inquire about a required service, please contact us.